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Dear Customer,

we decided to develop this questionnaire in order to offer a more qualified and efficient service. We would like to ask you to take a little time to complete it, guaranteeing that your indications will be useful in improving our service.

CUSTOMER SATISFACTION QUESTIONNAIRE

To the kind attention of the Procurement and/or Quality Manager
In order to improve the quality of the products and services offered, we would like to ask you to express your level of satisfaction by completing the following questionnaire with an evaluation from 1 (unsatisfied) to 5 (very satisfied). By selecting value 3 you will not express any opinion concerning the question asked.

We would therefore be grateful if you would complete every part of this questionnaire, as well as present, in the last part, suggestions, advice or comments that can help us to improve our products and services in order to better meet your needs.

Thank you for your time and collaboration. Please accept our best regards.
The Quality Manager

* required information
Section 1: Sales force
Are you satisfied with the service offered by our sales force?
Does the sales force visit you often enough to meet your needs?
Are visits by our sales force useful?
Do you have difficulty communicating with sales support staff?
Do you find that the sales support is quick enough in fulfilling your requests/meeting your needs?
Section 2: Quality
How do you evaluate the quality of Nupi Industrie Italiane products?
ELOFIT/POLIETILENE TUBI
ELOPRESS
MULTINUPI
MULTIGECO
NIRON / POLYSYSTEM
ECOWAVE
ELOWEB
NRGEO
ELOSOLAR
ELAMID
ELOSMART
OILTECH
SMARTCONDUIT
SMARTFLEX
SMARTLPG
Do you think that quality is consistent?
Do you think that the range of products offered adequately meets your needs?
Do you think the packaging is adequate?
Do you find that the certifications we hold are complete and suited to your needs?
Section 3: Services
Do you find that product support services are adequate and effective?
Do you find the frequency of training offered is adequate?
Do you find that the comprehensiveness and effectiveness of the training/updating offered on products are adequate?
Do you find that the comprehensiveness and effectiveness of the training/updating offered on installation techniques are adequate?
Do you find that the comprehensiveness and effectiveness of the training/updating offered on legal issues and standards are adequate?
Do you find our claim management service to be effective?
Do you find our telephone assistance service effective?
Do you find that the documentation provided with the product is adequate?
Do you find our Website useful?
Do you know about all the downloads available from our site if you register?
Section 4: Supply management
How do you evaluate the punctuality of our deliveries?
How do you evaluate the condition of the goods delivered? (packages damaged, etc.)
How do you evaluate Nupi Industrie Italiane’s responses to your needs?
How do you evaluate the correspondence between what was ordered and what was delivered?
How do you evaluate our emergency management capacity?
How do you evaluate communications between Nupi Industrie Italiane sales office and clients concerning order status and deliveries?
Section 5: Administrative management
Do you find that administrative documents are clear?
Do you find that administrative documents are precise?
Section 6: Miscellaneous
How avant-garde do you consider Nupi Industrie Italiane?
Do you think the new products/innovations proposed and marketed by Nupi Industrie Italiane are sufficient?
How do you evaluate Nupi Industrie Italiane’s capacity to respond to market demands that change constantly?
How do you evaluate the credibility of Nupi Industrie Italiane and those who represent us?
How do you evaluate your relationship with Nupi Industrie Italiane?


Informative statement pursuant to Art. 13 of Legislative Decree 196/2003 (if the name of the individual who completed the questionnaire is specified)
In relation to Legislative Decree 196/03 concerning the processing of personal information, I hereby declare that I have read the Informative Statement concerning the processing of my information.
Given that my personal information will be used exclusively to evaluate client satisfaction and for the purposes indicated in the Informative Statement above:
-
to the processing of my personal information for the purposes indicated in the Informative Statement.

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